Careers @ Mycomax>>

In a training capacity to perform entry level professional work in small business creation and expansion as well as provide educational and training assistance to our clients.

Assist in developing innovative expansion and retention business incentive programs.

May also conduct basic research projects as a supportive service.

To develop, facilitate and assess training programs to all clients, in line with the training strategy of the company.

To practice sound client care principles in line with the strategic objectives of the Department.

 Practise professional customer care principles

Follow required departmental procedures in documenting and training information and training process.

Maintain client records and prepare reports for Management.

Conduct product training on all products, both internally and externally.

Must be able to confidently deliver presentations to various stakeholders and audiences.

Develop product -specific training manuals and associated material and documentation.

To acquire the knowledge, skills and abilities to perform the work through structured and on-the-job training.

Assist and council business owners on all aspects of starting or expanding their business.

Must be able to provide basic technical assistance.

Develop materials for reference and marketing purposes.

Must develop relationships with clients

Assist in preparing strategic planning studies and action plans designed to identify opportunities, appropriate courses of action for business development.

A three year tertiary education.

Excellent command of the English Language.

Extensive training experience.

Above average writing skills.

Excellent knowledge of MS Office. (Especially PowerPoint™)

Must be prepared to travel extensively.

Be able to explain complex concepts clearly.

Sound knowledge of the banking and microfinance industry will be an advantage.

Knowledge of the principles and practices of business administration.

Ability to maintain effective working relationships with business owners and co-workers.

Ability to prepare comprehensive written reports on business strategies and related topics.

Accounting background will be an advantage.

Attention to detail essential.

Self-motivated

Willingness to accept responsibility

Reliable and flexible in terms of work responsibility

Must be able to work under pressure.

Able to work in a team.

Must take pride in his/her work.

Patience and empathy to solve client issues.

Be able to identify Client needs

A high level of organizational skills

Customer orientated

Ability to present ideas effectively to individuals and groups.

To effectively support the Mycomax client base via electronic medium (telephone and remote management) with Software , accounting and general  PC Inquiries

Listen attentively to problems and help clients reach a solution over the telephone.

Know the hardware and software used in order to render a good quality service to the client.

Be problem solving orientated

Software BETA testing according to pre-defined testing Schedule

Remote assistance and support of Mycomax products via third party software

Assist clients with data problems via the phone or on-site

Assist clients with general accounting queries

Assist clients with Internet setup and support queries.

Assist clients with E-Mail setup and support

To assist with occasional “walk-in” PC repairs and upgrades

To assist colleagues with PC and Software Problems.

To complete assigned work according to a given time table.

Senior Certificate (NQF 4).

Minimum of 2 years industry and job related experience in a Call Centre environment

At least one Tertiary technical IT course or applicable qualification.

Advanced Level of Microsoft Software knowledge.

Advanced knowledge of hardware, software, networking and internet.

Knowledge of the industry and competitors

General accounting knowledge

Client service experience in a Call Centre environment

High standard of service quality

Good knowledge of market related information

Willing to put in extra effort in solving problems that are unknown

Client satisfaction orientation

Patience

Systematical approach towards problem solving

Good communication skills (written en verbal)

Good judgement

Problem solving

Systematic approach

Good communications & interpersonal skills

Good decision making skills

Good planning, budgeting and time-management skills

Basic accounting skills

Organised, methodical and practical of nature

Excellent planning and organising skills

Able to work well under pressure

Good telephone skills

Fully Bilingual (spoken & written)

Delivering of IT services to clients and personnel.

Effective monitoring of Computer and Network systems and handling of general maintenance thereof

Promptly answer incoming calls and provide telephone support for qcard, Surebank and SABA internet banking support in a professional, polite and friendly manner.

Ensure that security checks are done before any information on accounts can be disclosed.

Ensure that contact details of client are taken down accurately if unable to provide immediate support. Follow up with EFD department to ensure that the client receives assistance.

Ensure that the procedural manuals of MaxMank (and all other internal processes) are implemented and followed correctly.

Ensure that files are moved to correct archive folders on the network on a regular basis.

Ensure logs of processes are mailed to applicable personnel.

Handling the accurate activation and deactivation of client accounts and cards.

Effective handling of problem reporting and performing problem determination and resolution across multi-platform distributed network environment.

Effective handling transfers of money to external accounts.

Performs miscellaneous job-related duties as assigned

Effective monitoring of ATM Statistics on the Issuing and Acquiring sides.

Monitoring all Trax applications on the Trax Server

Effective monitoring of SwithchMax and Maxbank Applications.

Monitor data lines, internet, DSN, Proxy Servers and Mail Servers, including Mimesweeper.

Perform all the above monitoring of data communications network for purposes of preventative maintenance, baselining, trend analysis and problem resolution. 

Ensure that backups are made, on a daily, weekly and monthly basis.

Ensure daily MaxBank backups are written on a DVD

Check hard drive space on all servers daily, and report low space at an early stage

Release e-mail according to the Company’s e-mail policy.

Synchronise the time of the computers and servers on a daily basis.

Handling the processing of ACB Batches fast and effectively.

Minimum of 1 year IT Technical experience

Knowledge of the industry, suppliers, competitors and current technological development and trends

Minimum qualification : Matric (NQF 4).

Additional computer courses advantageous

Excellent IT technical knowledge

Good communications, interpersonal skills

Ability to initialise and operate computer hardware and software systems

Ability to utilize computer operating systems utilities

Strong interpersonal and communication skills and the ability to work effectively with a diverse community

Ability to analyze and solve data communication network problems

Ability to communicate effectively, both orally and in writing

Good administration, planning and organisational skills

Good judgement

Good decision making skills

Organised, honest, methodical and practical of nature

Able to work well under pressure

Exceptional computer literacy