What do you want in a job? Do you want more than a paycheck? At MYCOMAX, you can discover potential you didn’t know you had, push your limits, turn your ideas into reality and make a real impact on our industry and the world.

MYCOMAX offers endless challenges, rewards and opportunities. We are a team of colleagues fuelled by collaboration. All this, and a company deeply committed to integrity and responsibility. 

We inspire team members to achieve their best and support them in every step of the way.

We’re leading the microfinance sector into an efficient, prosperous and sustainable future.

NOW RECRUITING!!

Please send your CV to careers@mycomax.com

Accounting Support Specialist

  • PURPOSE OF THE JOB

To support the clients in a Call Centre environment.  You will be required to support clients with basic accounting queries, support our office administration system and support general PC inquiries.

  • GENERAL

Job specification:
Job title
  • Accounting Support Specialist
Job level
  • High level 1
OFO No
  • 225203
Skill Level
  • 5
Department
  • Operational Department
Location
  • Mycomax Head Office – Pretoria
Formal qualification(s): Minimum qualification:

Gr 12/Senior Certificate  (NQF 4) with Accounting

  • At least one Tertiary Technical IT Qualification
Legal requirements
  • Passed credit and criminal checks
Training
  • MaxMoney
  • MaxAdmin
  • Insightly
  • QuickMoney
  • Teamviewer
Understanding
  • Basic Accounting knowledge.
  • Knowledge of the industry, suppliers, competitors and current technological development and trends
  • Awareness Of Company Policies And Procedures
  • Understand Mycomax’s Structure And Reporting Lines
  • Understand Mycomax’s Business Ethics And Values
Experience
  • Minimum of 2 years industry and job related experience in a Call Centre environment.
  • Client service experience in a Call Centre environment
  • Training experience.
  • Exposure to  Microsoft Software (Excel, Ms Word, outlook, Powerpoint ).

3. WORK OUTPUTS AND KEY INDICATORS

    Work outputs Indicators
3.1  Financial Management
  • Cost Effective allocation and use of company resources.
3.2  Business process       Management Governance

  • Adhered to Company policies and departmental procedures.
  • Executed Insightly feedback.

Operational

Call Volume – % handled

  • Support QuickMoney and MAXMONEY.
  • %  setup and support queries resolved

Executed MAXMONEY and Accounting Support.

  • High external client service (ratings)
  • Executed BETA Testing.
  • Executed MAXMONEY setups.
  • Executed MAXMONEY Training to Mycomax Clients.
  • GSA for MAXMONEY Clients
  • % Converted QuickMoney Data to MAXMONEY.
  • Assisted with data conversions.
3.3  Learning and Development (Staffing)
  • Developed own competencies
3.4  Client and vendor Management
  • High service level to clients
  • % client satisfaction
  • Submit client questionnaire

  • KEY TASKS PER OUTPUTS

Work output 1: Financial Management

  • Cost effective allocation and use of company resource.
Work output 2: Business Process Management
Governance

  • Adhere to Company policies and departmental procedures.
  • Complete assigned work according to given time table.

Operational

  • Support QuickMoney and MAXMONEY.
  • Execute MAXMONEY Training to Mycomax Clients.
  • Assist with BETA Testing.
  • Test new MAXMONEY Versions before it goes into production.
  • Provide Client Training.
  • Setup Mycomax Client’s legal entity on MAXMONEY and Max Admin.
  • GSA for MAXMONEY Clients.
  • Listen attentively to problems and help clients reach a solution over the telephone.
  • Remote assistance and support of Mycomax products via third party software (Team Viewer).
  • Assist clients with data problems via the phone or third party software.
  • Assist clients with accounting queries related to Mycomax software package.
  • Generate weekly Call Stats.
  • MAXMONEY CK Editor document setups and creation.
  • Assists with data conversions.
  • Convert QuickMoney Data to MAXMONEY.
  • Any other tasks as delegated by executive management or authorized person.
Work output 3: Learning and Growth (Staffing)
  • Know the hardware and software used in order to render a good quality service to the client.
  • Maintain professional and product knowledge.
  • Develop competencies required for daily functions.
  • Annual Performance rating and Career Development.
  • Attended internal training sessions.
Work output 4: Client and vendor Management
  • Communicate in professional manner with Mycomax’s client base.
  • Provide excellent Client Service.
  1.  ROLE DECISIONS
Financial

  • Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Business process management

  • Escalate unresolved support query to next level.
  • Prioritising of outstanding queries.
  • Identify possible solutions.
Learning and Growth

  • None
Client and Vendor management

  • Client support.
  • Escalate unresolved client enquiries and complaints to next level
  1. REPORTING LINES (two up and down)
Upstream positions Downstream positions
Position directly upstream:

  • Support Coordinator
  • Chief Operational Officer
  • CEO: Charl De Villiers
Position directly downstream:

  • None

7. WORKING CONDITIONS

  • Work Saturdays.
  • Office bound for support duties and meetings.
  • Extended working hours and standby.

8. TIME HORISON

  • 1 – 3 months

9. OTHER SPECIAL REQUIREMENTS (e.g. abilities, skills and attributes)

  • Excellent telephone skills
  • Excellent Client Service.  High standard of service quality.
  • Client satisfaction orientation
  • Basic Accounting Skills
  • Fully Bilingual (spoken & written)
  • Good communication skills (written en verbal)
  • Good communications & interpersonal skills
  • Good Public and Presentation Skills
  • Able to work well under pressure
  • Good judgement
  • Problem solving
  • Systematic approach
  • Good decision making skills
  • Good planning, budgeting and time-management skills
  • Organised, methodical and practical of nature
  • Excellent planning and organising skills
  • Good knowledge of market related information
  • Willing to put in extra effort in solving problems that are unknown
  • Patience
  • Systematical approach towards problem solving

Software Developer

(This job description has been developed to describe requirements for the fully competent incumbent; it does not specify the entry level)

 

1.    GENERAL

 

Job specification

Job title ·         Software Developer
Job level ·         High Level 1
OFO No

 

·         261302
Skills Level

 

·         5
Department ·         Product Development
Location ·         Head Office
Formal qualification(s): ·         Related Degree/Diploma

Or

·         In process of obtaining Degree/Diploma

Legal requirements ·         Valid Driver’s License

·         Passed credit and criminal checks

Training ·         On the Job Training and vocational training

·         Successful completion of evaluation tests

Understanding ·         Knowledge of established programming procedures and programming language.
Experience ·         2-Years Relevant Experience
Psychometric Assessment All programmer appointments are subject to successful psychometric evaluation

  • Verbal Evaluation
  • Numerical Evaluation

2.    GENERAL PURPOSE OF THE JOB

  • To follow specifications to perform a variety of programming assignments.

3.         WORK OUTPUTS AND KEY INDICATORS

 

 

Work outputs

 

 

Indicators

Financial Management ·      Adhered to estimated budget/time frame
Business process Management Governance

·      Submitted time sheets

·      Adhered to system principles

·      Useful input into project feedback form

·      Adhere to Company policies and departmental procedures.

 

Operational

·        Submitted projects to manager

·      Successfully adhered to planning requirements

·      Conducted trial runs of programs and software applications

·      Useful input into program development and revisions

·        Submitted computer program

·        Tested and modified programs

Learning and Development (Staffing) ·      Developed own competencies

·      Approved & implemented developmental career plan

Client and vendor Management ·         None

3.    KEY TASKS PER OUTPUTS

Work output 1: Financial Management

·         Set and adhere to cost/time estimates for allocated projects.

·         Cost effective allocation and use of company resources.

Work output 2: Business Process Management
Governance

  • Adhere to Company policies and departmental procedures.
  • Consult with management to ensure agreement on system principles and project requirements
  • Submit weekly and monthly time sheets to manager

 

Operational

·         Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.

·         Conduct trial runs of programs and software applications to be sure they will produce the desired information and the instruction are correct.

·         Compile and write documentation of program development and subsequent revisions, inserting comments in the coded instructions so others can understand the program.

·         Consult with management and technical personnel to clarify program intent, identify problems, and suggest changes.

·         Write, analyze, review and rewrite programs, using workflow chart and diagram, and applying knowledge of computer capabilities, subject matter, and symbolic logic.

·         To maintain and modify programs and to make approved changes.

·         To test and document modifications and write operational instructions.

·         Develop and write computer programs to store, locate, and retrieve specific documents, data, and information.

 

Work output 3: Learning and Growth (Staffing)
·         Know the hardware and software used in order to render a good quality service     to the client.

·         Maintain professional and product knowledge

·         Develop competencies required for daily functions.

 

Work output 4: Client and vendor Management
·         None
  1. ROLE DECISIONS

 

Financial

·         None

Business process management

·         Escalate identified limitations to Manager

·         Develop new systems in accordance with manager’s requirements

·         Escalate unresolved queries to next level

Learning and Growth

·         Career Development Plan

Client and Vendor management

·         None

 

  1. REPORTING LINES(two up and down)

 

Upstream positions Downstream positions
 

Position directly upstream:

·         CIO

·         CEO

 

Position directly downstream:

  • Junior Programmer

7. WORKING CONDITIONS (e.g. Dusty, lots of Travel)

  • Office bound

8. TIME HORIZON

 0 – 3 months

9. OTHER SPECIAL REQUIREMENTS (e.g. abilities, skills and attributes)

  • Programming: Writing computer programs for various purposes.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active learning: Understanding the implications of new information
  • Reading comprehension: Understanding written sentences and paragraphs in work related documents.
  • Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning new things.
  • Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Troubleshooting: Determining causes of operating errors and deciding what to do about it.
  • Information ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or rules.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension: The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions.
  • Oral Expression: The ability to communicate information and ideas in speaking so others will understand.

Please send your CV to careers@mycomax.com