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Careers @ Mycomax>>

Please select the vacancy you want to apply for:

Software Sales Consultant

Programmer

Client Development and Training Consultant - Head Office

Client Development_&_Training Consultant - Durban

Technical Support Consultant - Durban Branch

Software Support Consultant

Systems Operations Administrator

POSITION: Software Sales Consultant

DEPARTMENT: Sales

REPORT TO: National Sales Manager

PURPOSE OF THE POSITION:

To efficiently and effectively sell all trademarks within the Mycomax>> Group as specified.

DUTIES INCLUDED BUT NOT LIMITED TO:

Generate sales through telephonic consultation and face-to face consultation.

Proactively pursue sales by telecanvassing and all other means.

Conduct interviews with potential clients.

Pursuing sales by conducting area visits for possible cross selling.

Record prospective client’s details and reporting it to manager.

Email, post and fax information to potential customers

Attend trade shows

Visit clients when and where necessary

Refer client and account queries promptly, accurately and efficiently, to the appropriate divisions.

Conduct telephone feedback

Conduct follow-up interviews with clients

Assist with the communication process to the market

Capture client information – electronically

Follow sales process and assist where necessary.

Report on number of calls made and queries taken daily.

Report media tracking to manager weekly

Report market activities to manager

Participate in all product training offered by the relevant division

Consult clients on a solution based sales process

Ensure a general knowledge of all products and services, not only the one’s under your direct control.

Accurate capture of client information

Complete all fields with relevant information

Cross check information

Update client information on own records.

REQUIREMENTS:

A Senior certificate

Computer literate: Windows, MS Word (1st level), Excel (1st level)

Certificate in Sales and Marketing Management (2months part time course) or equivalent will be advantageous.

Passion for Sales and Clients relations

Ability to work on your own

Ability to function optimally within a team

Alignment to the Mycomax>> values and corporate culture

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Programmer

DEPARTMENT: Programming Department

REPORT TO: Programming Manager

PURPOSE OF THE POSITION:

To follow clear-cut and complete specifications to perform a variety of programming assignments.

To maintain and modify programs and to make approved changes.

To test and document modifications and write operational instructions.

REQUIREMENTS:

Minimum qualification : Matric (NQF 4) with exemption.

Related degree/ diploma

Clarion Knowledge an advantage

Computer literate : Microsoft Access, Excel, Ms Word.

Relational Database Management Systems (DBMS) & SQL.

Minimum of 2 years IT experience.

Experience in SQL and database experience.

Knowledge of established programming procedures and programming language.

Ability to implement and troubleshoot programming changes and modifications.

Ability to write technical instructions in the use of programs and/or program modifications.

Ability to communicate with and interpret the operational requirements of end users.

Ability to process computer data and to format and generate reports.

Knowledge of customer service standards and procedures.

Ability to determine computer problems and to coordinate hardware and/ or software solutions.

Ability to communicate effectively, both orally and in writing

Good administration, planning and organizational skills

Good judgment

Self motivated

Good decision making skills

Organized, honest, methodical and practical of nature

Willing to work overtime

DUTIES INCLUDED BUT NOT LIMITED TO:

	Program new or existing procedures according to the task specification as set out by the manager.
	Add and edit database design according to the task specifications.
	Export his/her source code and notify the person to import his/her source code to the master source code.
	Perform routine programming assignments requiring knowledge of established programming procedures and data processing requirements.
	Refines data and formats final product which is very similar to the input or is well- defined when significantly different.
	Make approved changes by amending flow charts, developing detailed programming logic and coding changes
	Ensure that the above mentioned information is current and relevant.
	Confers with users to gain understanding of needed changes or modifications of existing programs.
	Maintain current of knowledge with respect to relevant state-of –the art technology, equipment and/or systems.
	Analyze performance of the program and take action to correct deficiencies based on consultation with users and approval of manager.
	Test and develop modifications and write operational requirements.
	All documentation regarding the program must be saved on the network and the manager must be informed via e-mail when the document is completed.

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Client Development & Training Consultant - Head Office

DEPARTMENT: Client Development & Marketing Department

REPORT TO: Client Development & Marketing Manager

PURPOSE OF THE POSITION:

	In a training capacity to perform entry level professional work in small business creation and expansion as well as provide educational and training assistance to our clients.
	Assist in developing innovative expansion and retention business incentive programs.
	May also conduct basic research projects as a supportive service.
	To develop, facilitate and assess training programs to all clients, in line with the training strategy of the company.
	To practice sound client care principles in line with the strategic objectives of the Department.

DUTIES INCLUDED BUT NOT LIMITED TO:

	Practise professional customer care principles
	Follow required departmental procedures in documenting and training information and training process.
	Maintain client records and prepare reports for Management.
	Conduct product training on all products, both internally and externally.
	Must be able to confidently deliver presentations to various stakeholders and audiences.
	Develop product -specific training manuals and associated material and documentation.
	To acquire the knowledge, skills and abilities to perform the work through structured and on-the-job training.
	Assist and council business owners on all aspects of starting or expanding their business.
	Must be able to provide basic technical assistance.
	Develop materials for reference and marketing purposes.
	Must develop relationships with clients
	Assist in preparing strategic planning studies and action plans designed to identify opportunities, appropriate courses of action for business development.

Requirements:

	A three year tertiary education.
	Excellent command of the English Language.
	Extensive training experience.
	Above average writing skills.
	Excellent knowledge of MS Office. (Especially PowerPoint™)
	Must be prepared to travel extensively.
	Be able to explain complex concepts clearly.
	Sound knowledge of the banking and microfinance industry will be an advantage.
	Knowledge of the principles and practices of business administration.
	Ability to maintain effective working relationships with business owners and co-workers.
	Ability to prepare comprehensive written reports on business strategies and related topics.
	Accounting background will be an advantage.

SKILLS:

	Attention to detail essential.
	Self-motivated
	Willingness to accept responsibility
	Reliable and flexible in terms of work responsibility
	Must be able to work under pressure.
	Able to work in a team.
	Must take pride in his/her work.
	Patience and empathy to solve client issues.
	Be able to identify Client needs
	A high level of organizational skills
	Customer orientated
	Ability to present ideas effectively to individuals and groups.

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Client Development & Training Consultant - Durban

DEPARTMENT: Client Development & Marketing Department

REPORT TO: Client Development & Marketing Manager

PURPOSE OF THE POSITION:

	In a training capacity to perform entry level professional work in small business creation and expansion as well as provide educational and training assistance to our clients.
	Assist in developing innovative expansion and retention business incentive programs.
	May also conduct basic research projects as a supportive service.
	To develop, facilitate and assess training programs to all clients, in line with the training strategy of the company.
	To practice sound client care principles in line with the strategic objectives of the Department.

DUTIES INCLUDED BUT NOT LIMITED TO:

	Practise professional customer care principles
	Follow required departmental procedures in documenting and training information and training process.
	Maintain client records and prepare reports for Management.
	Conduct product training on all products, both internally and externally.
	Must be able to confidently deliver presentations to various stakeholders and audiences.
	Develop product -specific training manuals and associated material and documentation.
	To acquire the knowledge, skills and abilities to perform the work through structured and on-the-job training.
	Assist and council business owners on all aspects of starting or expanding their business.
	Must be able to provide basic technical assistance.
	Develop materials for reference and marketing purposes.
	Must develop relationships with clients
	Assist in preparing strategic planning studies and action plans designed to identify opportunities, appropriate courses of action for business development.

Requirements:

	A three year tertiary education.
	Excellent command of the English Language.
	Extensive training experience.
	Above average writing skills.
	Excellent knowledge of MS Office. (Especially PowerPoint™)
	Must be prepared to travel extensively.
	Be able to explain complex concepts clearly.
	Sound knowledge of the banking and microfinance industry will be an advantage.
	Knowledge of the principles and practices of business administration.
	Ability to maintain effective working relationships with business owners and co-workers.
	Ability to prepare comprehensive written reports on business strategies and related topics.
	Accounting background will be an advantage.

SKILLS:

	Attention to detail essential.
	Self-motivated
	Willingness to accept responsibility
	Reliable and flexible in terms of work responsibility
	Must be able to work under pressure.
	Able to work in a team.
	Must take pride in his/her work.
	Patience and empathy to solve client issues.
	Be able to identify Client needs
	A high level of organizational skills
	Customer orientated
	Ability to present ideas effectively to individuals and groups.

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Technical Support Consultant : Durban

DEPARTMENT: Technical Support

REPORT TO: Branch Manager : Durban

PURPOSE OF THE POSITION:

To provide the Mycomax>> client base with technical and Hardware support.

DUTIES INCLUDE BUT NOT LIMITED TO:

To repair and upgrade client’s computers.

To conduct internal repairs on the network and computers.

To do telephone administration and cabling.

To handle network cabling.

To do Software installation and repairs

REQUIREMENTS:

	Knowledge of the industry and competitors
	Minimum qualification: Senior Certificate (NQF 4).
	Applicable technical IT diploma.
	Networking cabling and set up knowledge.
	Knowledge of telephone hard- and software support
	Client care Orientated

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Software Support Consultant

DEPARTMENT: Product Support

REPORT TO: Assistant Manager Product Support

PURPOSE OF THE POSITION:

To effectively support the Mycomax client base via electronic medium (telephone and remote management) with Software , accounting and general PC Inquiries

DUTIES INCLUDED BUT NOT LIMITED TO:

	Listen attentively to problems and help clients reach a solution over the telephone.
	Know the hardware and software used in order to render a good quality service to the client.
	Be problem solving orientated
	Software BETA testing according to pre-defined testing Schedule
	Remote assistance and support of Mycomax products via third party software
	Assist clients with data problems via the phone or on-site
	Assist clients with general accounting queries
	Assist clients with Internet setup and support queries.
	Assist clients with E-Mail setup and support
	To assist with occasional “walk-in” PC repairs and upgrades
	To assist colleagues with PC and Software Problems.
	To complete assigned work according to a given time table.

REQUIREMENTS:

	Senior Certificate (NQF 4).
	Minimum of 2 years industry and job related experience in a Call Centre environment
	At least one Tertiary technical IT course or applicable qualification.
	Advanced Level of Microsoft Software knowledge.
	Advanced knowledge of hardware, software, networking and internet.
	Knowledge of the industry and competitors
	General accounting knowledge
	Client service experience in a Call Centre environment

OUTPUTS

	High standard of service quality
	Good knowledge of market related information
	Willing to put in extra effort in solving problems that are unknown
	Client satisfaction orientation
	Patience
	Systematical approach towards problem solving
	Good communication skills (written en verbal)

COMPETENCIES (Skills)

	Good judgement
	Problem solving
	Systematic approach
	Good communications & interpersonal skills
	Good decision making skills
	Good planning, budgeting and time-management skills
	Basic accounting skills
	Organised, methodical and practical of nature
	Excellent planning and organising skills
	Able to work well under pressure
	Good telephone skills
	Fully Bilingual (spoken & written)

To Apply Send Your CV and all relevant documentation to careers@mycomax.com

POSITION: Systems Operations Administrator

DEPARTMENT: Information Technology